Privacy Policy

At Wickham St Studios ("we", "our", "us"), we are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth).

What information we collect

We may collect personal information including:

  • Your name

  • Email address

  • Home address

  • Phone number

  • Date of birth (where provided)

  • Emergency contact details

  • Payment information (processed securely through our booking platform or payment providers)

  • Health or injury information you choose to provide that is relevant to participating in our classes

  • Information you submit through our website, booking forms, contact forms or Meta lead forms

How we collect your information

We collect personal information when you:

  • Make a booking or purchase

  • Create an account through our booking platform

  • Submit an enquiry

  • Join our mailing list

  • Complete a Meta (Facebook or Instagram) lead form

  • Contact us by email, phone or social media

  • Visit our website

How we use your information

We use your information to:

  • Manage bookings and memberships

  • Process payments

  • Communicate with you about your bookings and account

  • Send studio updates, promotions and marketing communications (you can unsubscribe at any time)

  • Respond to enquiries

  • Improve our services and customer experience

  • Comply with legal obligations

Booking platform

We use Momence to manage bookings, memberships, payments and customer accounts. Information you provide through our booking system is stored and processed by Momence in accordance with their privacy practices.

Marketing and Meta Ads

We may use Meta (Facebook and Instagram) advertising to promote our services.

If you submit your information through a Meta Lead Ad, we use the information you provide to contact you about our services, offers or bookings.

Our website may also use cookies or similar technologies, including the Meta Pixel, to help us understand website traffic, measure advertising performance and improve our marketing.

Sharing your information

We do not sell your personal information.

We may share your information with trusted third-party service providers who help us operate our business, including:

  • Momence

  • Payment processors

  • Email marketing providers

  • Advertising platforms such as Meta

These providers only receive the information necessary to perform their services.

Data security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

While we take appropriate security measures, no method of transmitting information over the internet is completely secure.

Access and correction

You may request access to the personal information we hold about you or request that it be corrected if it is inaccurate.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Wickham St Studios

Email: Hello@wickhamststudios.com.au

Phone: 0403 252 467

Website: www.wickhamststudios.com.au

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.